ARC Document Solutions, Inc. (“ARC”) collects information through the use of applications, platforms, and web sites
created and operated by ARC and its subsidiaries and other related companies (“ARC Sites”). This Privacy Policy
describes ARC’s collection of information from end users of an ARC Site. This privacy policy does not govern any
collection or disclosure of information by third parties, including those that may offer products and/or services on or through ARC Sites. If you believe an ARC Site uses ARC software or services but does not have a privacy policy, contact us at privacy@e-arc.com.
What information does ARC collect?
Does ARC collect real time location information?
ARC may collect device location information if location services are enabled for any ARC Sites on the device. We could use location information to provide users of the ARC Sites with information relevant to them based on their location.
How does ARC use information collected from you?
Automatic data collection
We automatically collect information about how ARC Sites are used, such as the frequency and duration of usage. This includes details about mobile devices, such as a unique ARC-generated ID for the mobile device. We share anonymous information about use of their respective ARC Sites with third parties, including the way ARC Sites are used, which facilitates improvements to the ARC Sites.
Opt-Out
You may opt out of the collection of location information by turning off location services for ARC Sites on your device. You may opt out of the collection of personally identifiable information by not providing that information to ARC Sites. If you have any questions or need assistance, feel free to email privacy@e-arc.com.
Data retention policy, managing your information
ARC will retain information collected throughout the life of each user’s use of ARC Sites except where prohibited by law. If you would like us to delete User Information and Automatically Collected information associated with your record, please contact us at privacy@e-arc.com. We will keep anonymous information and may need to retain some identifying information to ensure that your request continues to be honored. Your information will be deleted from our active database but may remain in our archives .If we are required to maintain certain information about you, we will comply with your deletion request after fulfilling any legal requirements
Children
The ARC Sites are not designed for use by children, and ARC does not knowingly market to or collect or solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at privacy@e-arc.com. We will delete such information from our files within a reasonable period of time.
Security
We are concerned about safeguarding the confidentiality of user information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees who need to know that information in order to operate, develop or improve our Services
International transfer
We may, in the process of providing services to you, transfer information that we collect about you or your end users, including personal information, to affiliated entities, or to other third parties across border and from your country or jurisdiction to other countries or jurisdictions around the world. If you or your end users are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that you are transferring information and permitting the transfer of information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. and the use and disclosure of information about you and your end users, including personal information, as described in this privacy policy.
Changes
This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy
here: https://www.e-arc.com/privacy-policy/
You are advised to consult this Privacy Policy regularly for any changes
Your Consent
By using an ARC Site, you are consenting to our collection and processing of information as set forth in this Privacy Policy now and as amended by us. “Processing” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the United States. If you reside outside the U.S. your information will be transferred to the U.S., and processed and stored there under U.S. privacy standards. By using the ARC Sites and providing information to us, you consent to such transfer to, and processing in, the U.S.
For questions about this Privacy Policy, please contact:
Attn: Legal Department
ARC Document Solutions
12657 Alcosta Blvd, Suite 200
San Ramon, CA 94583
privacy@e-arc.com
Effective as of January 1, 2020
If you are a California resident, the processing of certain personal data about you may be subject to the California Consumer Privacy Act (“CCPA”) and other applicable California state privacy laws. Beginning January 1, 2020, the CCPA gives you certain rights with respect to the processing of your personal data (known as “personal information”, as described in under the CCPA).This supplement provides additional privacy disclosures and informs you of your additional rights as a California resident, and should be read in conjunction with our Privacy Policy.
Personal Information Collected and Processed
Our Privacy Policy sets forth the categories of personal information that ARC collects and processes about you, a description of each category, and the sources from which we obtain each category.
Requests to Exercise Your Rights
RIGHT TO KNOW REQUEST – Under the CCPA, you have a right to request information about our collection, use, and disclosure of your personal information over the prior 12 months, and ask that we provide you with the following information:
1. Categories of and specific pieces of personal information we have collected about you.
2. Categories of sources from which we collect personal information.
3. Purposes for collecting, using, or selling personal information.
4. Categories of third parties with which we share personal information.
5. Categories of personal information disclosed about you for a business purpose.
6. If applicable, categories of personal information sold about you and the categories of third parties to which the personal information was sold, by category or categories of personal information for each third party to which the personal information was sold.
To make a verifiable request for information about the personal information we have collected about you, please email us at privacy@e-arc.com.
RIGHT TO DELETE REQUEST – You also have a right to request that we delete personal information, subject to certain exceptions. You may exercise your right to delete by emailing us at privacy@e-arc.com.
HOUSEHOLD REQUESTS – We currently do not collect household data. If all the members of a household makes a Right to Know or Right to Delete request, we will respond as if the requests are individual requests.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
REQUESTS MADE THROUGH AGENTS – You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us.
Contact Us
You may contact us by emailing us at privacy@e-arc.com.
This Privacy Policy describes SKYSITE® Technologies, Inc’s privacy practices for its SKYSITE® Products (which include all of the products and services available through the SKYSITE® Web site located at www.skysite.com including, but not limited to SKYSITE® Projects and SKYSITE® Facilities and Archive) (collectively, the “Website”). Throughout the policy, we refer to information that can identify you as a specific individual, such as your name, company’s name, contact names, email addresses,
phone numbers or credit card number, if as and when required as “personal information.”
Collection of personal information
We collect personal information in the normal course of business in order to better service your account.
• We begin collecting personal information from you when you register on the Website. You may register as an end customer or print service provider (end customer and print service provider are sometimes collectively referred to in this Privacy Policy as “Customer”) through the sign-up page on the Website which may require your name, company’s name, email address, phone numbers and, if you are creating an account, your password.
• We or our wholly-owned subsidiaries or affiliates may contact you to survey your satisfaction with the SKYSITE® Products and/or to inform you of additional products and services. You may opt out of receiving these additional communications from us by following the opt-out procedures included here and otherwise provided.
Disclosure of personal information
We do not disclose your personal information to third parties, except in the following limited circumstances:
• We may disclose your personal information to other companies that help us process or service your account or correspond with you. For example, we may provide your personal information to a service provider to verify the validity or credit limit of your credit card. The companies that we hire to assist us with processing or servicing your account or correspond with you are not allowed to use your personal information for their own purposes and are contractually obligated to maintain strict confidentiality.
• We may disclose or report your personal information when we believe, in good faith, that the disclosure is required or permitted under law, for example, to cooperate with regulators or law enforcement authorities or to resolve consumer disputes.
Anonymous information
We gather anonymous information about you for our internal purposes, and we may share this anonymous information with third parties.
• Anonymous information is any information that does not personally identify you, including aggregate demographic information such as the number of visitors to the Website from a particular state or country.
• We use anonymous information primarily for marketing purposes and to improve the services offered through the Website.
• We may use “cookies,” “clear gifs,” internet protocol addresses and other monitoring technologies to gather anonymous information.
o “Cookies” are small files that are stored by your web browser to help a particular system recognize you and the pages you visited in a website. The Website uses cookies to make your online experience more convenient. For example, we may use a cookie to store your account information between sessions and to maintain information about the quotes you’ve requested during your session. Additionally, we may use data from cookies for a variety of internal purposes, such as studying how users navigate the Website. We do not collect any personal information from cookies. Further, no other information we collect from cookies can be linked back to your personal information. Most browsers automatically accept cookies, but if you prefer, you can set yours to refuse cookies.
o “Clear gifs” are tiny graphics with a unique identifier, similar in function to cookies that are used to track the online movements of website users. The main difference between cookies and clear gifs is that clear gifs are invisible on the page and are much smaller than cookies. We do not collect any personal information from clear gifs. Further, no information we collect from clear gifs can be linked back to your personal information.
• We use third party web analytics services to track and analyze anonymous usage and volume statistical information from visitors to help us administer the Website, improve the Website’s performance and to report website traffic. These web analytics services use cookies, clear gifs and other web monitoring technologies to help track visitor behavior on our behalf. These services do not use these technologies to collect any personally identifiable information from website visitors.
Emailing through your SKYSITE® account
As part of the service offered through the Website, users of certain SKYSITE® Products may send a file to one or more recipients by email. The message created by a user of such SKYSITE® Products will be sent on the user’s behalf to the email addresses specified by the user during the “send file” process. Email addresses will be stored in the address book created by the user and will be used only for the purpose of sending the email communications.
Social Media Accounts
The Website may enable you to register, or allow you to contact others, through your social media accounts, such as your Facebook®, LinkedIn®, or Google+®/Gmail® accounts. To the extent it does and you use these features, you may be asked to allow the Website to access your contacts in that account. Be assured that we do not use such contact information for anything other than as necessary to take the permitted actions you request. Of course, the personal information contained in your social media accounts is subject to the privacy policies of the companies operating those accounts, and you should review those policies to be clear on those companies’ collection and use of your information.
Security safeguards
We protect the confidentiality and security of your personal information.
• We maintain physical, electronic and procedural safeguards to protect your personal information.
• The password you enter when you create an account on the Website provides you with private access to the Website and its services. You should never share it with anyone.
Your password must be six characters long (with any combination of numbers and/or letters).
Updating personal information
We continually evaluate our efforts to protect your personal information and make every effort to keep your personal information accurate and up to date. If you want to correct or update your contact information, you may contact us by email at support@skysite.com or by mail at
SKYSITE® Support Team, 1981 N. Broadway, Suite 385, Walnut Creek, CA 94596, USA.
Phishing
Identity theft and the practice currently known as “phishing” are of great concern to us.Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your credit card information, your account ID or login password in a non-secure or unsolicited e-mail or telephone communication. For more information about phishing, visit the Federal Trade Commission’s web site.
Information sharing and disclosure
Other than as described in this section, we do not rent or share information about you with third parties.
Posting File Comments: Users of the Website may have the ability to post comments on the file download, file share, file comments and dropbox invitation email pages. Any information you choose to provide in a comment should reflect how much you want other users to know about you. We recommend that you guard your anonymity and sensitive information and we encourage you to think carefully about what information you disclose in your comments. We are not responsible for any personally identifiable information you choose to submit in a comment and will not treat such information as personal information for the purpose of this privacy policy.
Enterprise Accounts: If you are an individual user, and the primary email address associated with your account is owned by your employer and your employer establishes an enterprise account with the Website and adds you to that account, then certain information concerning past use of your individual account may become accessible to the administrator of your employer’s enterprise account, such as the text and subject of messages you have sent, the file names and content of files you have sent, the date and time messages were sent, and the email addresses of the recipients; provided, however, that such information with respect to files that have expired or that have been deleted by you will no longer be accessible to you or to the administrator of your enterprise account.
Changing or deleting your information
All subscribers to the SKYSITE® Products may review, update, correct or delete the personal information in their registration profile by logging into their account and changing the “user preferences” associated with their account. In order to disable your account, please submit a support request to support@skysite.com.
Data retention
We may retain your account information indefinitely, regardless of whether you have disabled your account on the Website. We will retain log data in accordance with applicable legal requirements. In the event of an investigation by law enforcement or in connection with our response to claims or legal process, we may retain the log data until such investigation or process is completed.
Security
We take safeguarding your information very seriously. We employ generally-accepted,industry-standard administrative, physical and electronic measures designed to protect the personal information from unauthorized access, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic data storage is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its security.
International transfer
Your information may be transferred to and maintained on computers located outside of your state, province or country where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide information to us, you should be aware that we transfer personal information to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to such transfer.Links to other sites The Website contains links to other third party web sites. If you choose to visit a third party Website, such as an advertiser, by clicking on a banner ad or clicking on another third party link, you will be directed to that third party’s web site. The fact that the Website presents links to third party websites or presents banner or other types of advertisement is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party web sites. These other web sites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Other sites follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies or statements of the other web sites you visit.
Our policy toward children
This Website is not directed to children under the age of 18. We do not knowingly collect personal information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, the parent or guardian should contact us at privacy@skysite.com. If we become aware that a child under the age of 13 has provided us with personal information, we will delete such information from our files.
Changes in privacy practices
If we are going to use your personal information in a manner different from that stated at the time of collection, we will notify you via email. You will have a choice as to whether or not we use your personal information in this different manner. If we make material changes to our privacy practices that do not affect the personal information already stored in our database, we will post a prominent notice in the privacy policy of our website notifying customers of the change.
Opt out
We may contact you via e-mail to survey your satisfaction of our service and/or to inform you of additional products and services.
If you want to opt out of these surveys and/or notices, you may reply to any e-mail that we send you by including the word “unsubscribe” in the subject line of your e-mail.
Please note that you will still receive communications from us regarding your account even if you opt out of receiving our surveys and/or notices of additional products and services.
Your California Privacy Rights
California Civil Code Section § 1798.83 permits users of the Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to privacy@skysite.com. Please include the phrase “Your California Privacy Rights” in the subject field of your email or on the envelope or post card and in the actual request. For all requests, please include your name, street address, city, state, and zip code. We will not accept requests via the telephone or by facsimile. We are not responsible for notices that are not labeled or sent properly, or that do not have complete information. Application of privacy policy The information privacy practices described in this privacy policy apply only to subscription accounts initiated on the Website. Accordingly, all of the personal information you submit to us after establishing an account on the Website shall be governed by this privacy policy.Additionally, all of the anonymous information collected from the Website shall be governed
by this privacy policy.
This privacy policy applies to this Website, and may not apply to other websites that are owned and/or operated by SKYSITE® Technologies, Inc. and/or its affiliates.
Contacting us
If you have any questions about this Privacy Policy, please contact us by email at
privacy@skysite.com or by mail at SKYSITE® Privacy Matters, 1981 North Broadway, Suite
385, Walnut Creek, CA 94596, USA.
Last updated: March 7, 2017.
